Data Use Terms

What these terms cover

LucidLaw's Privacy Policy explains your rights and how we handle personal information under Australian law. These Data Use Terms go further — they explain the commercial data relationships on the platform: how anonymised insights are generated, how the referral model works, and what legal professionals are permitted to do with data they receive.

These terms are split into two parts:

• Part A — For users: plain-language explanation of how your data moves through the platform commercially
• Part B — For professional subscribers: binding obligations on lawyers and mediators who receive consumer data via the LucidLaw referral pathway

Both parts form part of your agreement with LucidLaw when you use the platform. By using LucidLaw, you accept these terms.

The core commitment

LucidLaw does not sell your personal information. Ever. To anyone.

Everything described in this document operates on one principle: your data is used to help you, or it is anonymised beyond identification before it goes anywhere else. These are not aspirations — they are technical and contractual requirements built into how the platform operates.

Waitlist data

If you have joined the LucidLaw waitlist, you have provided your email address and (optionally) your first name. Here is exactly what we do with it:

• We store your email address on Loops.so, our email platform, to send you launch updates and early access notifications
• We do not sell, share, or transfer your waitlist data to any third party
• We do not use your waitlist email to infer anything about your legal situation
• You can unsubscribe at any time using the link in any email we send
• When the platform launches, your waitlist record will either be converted to a platform account (with your consent) or deleted

How the referral model works

LucidLaw connects consumers with legal professionals through a warm handoff model. Understanding how this works commercially is important.

The process

• You describe your legal situation through the triage tool
• The platform identifies your issue type, jurisdiction, and relevant area of law
• If a professional referral is appropriate, you are shown matched professionals — filtered by practice area and jurisdiction only
• If you choose to connect with a professional, a structured summary of your triage session is shared with them as a pre-briefing
• Your contact details are only released at the point you actively choose to connect

The commercial relationship

Legal professionals pay LucidLaw a subscription fee to be listed on the platform. Some pay a higher tier for featured placement. This commercial relationship does not influence which professionals appear for your matter. Matching is determined entirely by practice area and jurisdiction relevance — not by who pays more.

Referral fees

LucidLaw does not charge consumers referral fees. The platform's referral revenue comes from professional subscription tiers, not from any charge to you. There is no cost to you to be matched with or contact a professional through the platform.

Anonymised data & B2B insights

LucidLaw generates aggregated insights about legal need patterns across Australia — for example, the most common tenancy issues raised in South Australia in a given month, or the proportion of employment matters involving unfair dismissal. These insights are made available to organisations including law firms, insurers, financial institutions, government bodies, and researchers.

What anonymisation means in practice

• Your name, email, and all direct identifiers are removed before any data enters the aggregation pipeline
• No insight product contains fewer than a minimum threshold of data points — individual situations cannot be isolated
• The output is statistical and categorical — it describes patterns, not people
• No organisation receiving B2B insight data can reverse-engineer it to identify you

What anonymised data is never used for

• Targeting advertising at any individual
• Profiling you for any commercial purpose
• Training AI models on your specific situation (see Section A5)
• Any purpose that could identify, disadvantage, or affect you personally

AI training & model improvement

LucidLaw uses AI to power its triage engine, jurisdiction detection, and document tools. Here is our position on training data:

• We do not use your personal triage data to train AI models without your explicit, opt-in consent
• Platform improvement uses anonymised, aggregated signal data — not individual conversations or documents
• Documents you generate through the platform are yours. They are not used for any model training purpose
• The Anthropic Claude API processes queries in-session. LucidLaw has no ability to use API interactions to train Anthropic's models — that is governed by Anthropic's own policies

Advertising — what we do not do

LucidLaw does not carry advertising. No external advertiser has ever paid, or will ever pay, to place content in front of you through this platform. This is a permanent policy, not a current-phase decision.

• No third-party ad networks operate on the platform
• No advertiser has access to your data, browsing behaviour, or legal situation
• Professional listings are only available to verified platform subscribers — not to any external party
• LucidLaw's revenue comes from professional subscriptions and document purchases — not from selling access to your attention

Scope & binding effect

This Part B applies to all legal professionals, mediators, and other practitioners who subscribe to LucidLaw's professional platform (collectively, "Professional Subscribers"). By activating a subscription and receiving consumer referral data through the platform, you agree to be bound by the obligations in this Part B.

These obligations apply regardless of subscription tier and regardless of whether the referral proceeds to an engagement.

What you receive via warm handoff

When a consumer chooses to connect with you through the LucidLaw platform, you will receive a structured referral brief containing:

• The consumer's name and contact details (email and/or phone, as provided)
• A summary of their legal situation as classified by the triage engine — issue type, jurisdiction, urgency indicators, and relevant area of law
• Any documents the consumer has chosen to share as part of the referral
• The consumer's preferred contact method and any availability notes they have provided

You do not receive raw conversation transcripts, browsing history, or any data the consumer has not expressly included in the referral package.

Permitted uses of referral data

Referral data received through the LucidLaw platform may only be used for the following purposes:

• Assessing whether you are able to assist the consumer with their matter
• Contacting the consumer to arrange an initial consultation
• Providing legal services to the consumer, where an engagement proceeds
• Complying with your professional obligations under applicable legal practice rules
• Complying with your obligations under applicable privacy legislation

Prohibited uses of referral data

The following uses of referral data are strictly prohibited:

• Adding the consumer to any marketing list, newsletter, or direct marketing campaign without their separate, explicit consent
• Sharing referral data with any third party — including other lawyers, referral networks, or service providers — without the consumer's express consent
• Using referral data to contact the consumer about any matter other than the one described in the referral brief
• Retaining referral data beyond the period reasonably necessary to assess the referral and, if applicable, conclude the matter
• Using referral data for any commercial purpose other than providing legal services to the referred consumer
• Contacting the consumer if they have not responded to your initial outreach within 14 days, without prior consent from LucidLaw
• Using referral data in any way that would breach your obligations under the Privacy Act 1988 (Cth) or applicable state privacy legislation

When a referral does not proceed

If a referred consumer does not respond to your initial contact, declines to engage, or you are unable to assist with their matter:

• You must delete or destroy the referral brief and any associated data within 30 days of determining the referral will not proceed
• You must not retain the consumer's contact details for any future purpose
• You must notify LucidLaw through the professional portal that the referral has not proceeded, so the consumer can be offered alternative assistance
• If you are a conflict reason for declining — for example, you act for an opposing party — you must notify LucidLaw immediately so the consumer can be re-matched

Data security obligations

Professional Subscribers must maintain data security standards consistent with their obligations under applicable professional conduct rules and the Privacy Act 1988 (Cth). At minimum, this means:

• Referral data is stored in secure, access-controlled systems
• Referral data is not transmitted via unencrypted email or unsecured file sharing
• Any data breach involving LucidLaw referral data is reported to LucidLaw at privacy@lucidlaw.com.au within 24 hours of becoming aware of the breach
• If you use a practice management system, referral data is entered only into systems compliant with Australian data residency requirements

Professional conduct obligations

Nothing in these Data Use Terms limits or modifies your existing professional conduct obligations as an Australian legal practitioner. In particular:

• Your duties of confidentiality to clients received via LucidLaw referral are the same as for any other client
• Conflict of interest checks must be conducted before accepting any referral
• Cost disclosure obligations apply from the point of engagement, regardless of how the referral was received
• These terms are in addition to, not in substitution for, the Australian Solicitors' Conduct Rules applicable in your jurisdiction

Breach & enforcement

LucidLaw takes breach of these obligations seriously. Where LucidLaw reasonably believes a Professional Subscriber has breached Part B of these terms:

• LucidLaw may immediately suspend access to the professional portal and referral pipeline pending investigation
• LucidLaw may permanently remove the subscriber from the platform without refund of any subscription fees
• Where the breach involves misuse of consumer personal information, LucidLaw may refer the matter to the Office of the Australian Information Commissioner (OAIC) and/or the relevant state law society or bar association
• LucidLaw reserves the right to seek damages for any loss caused by breach of these terms

Professional Subscribers have the right to respond to any allegation before permanent removal, except where LucidLaw determines that continued access poses an immediate risk to consumer safety or privacy.

Contact

For questions about these Data Use Terms — whether you are a consumer or a professional subscriber — contact: