Privacy Policy

Effective date: August 2026  ·  LucidLaw, Adelaide, South Australia

What we collect

Waitlist. When you join the LucidLaw waitlist, we collect your first name and email address. We use this information solely to notify you when LucidLaw launches and to send relevant updates about the platform.

Guide tools. Some of our guides include a free tool that asks a few multiple-choice questions about your situation and produces a letter you can send. Two things are worth being clear about:

• The letter is generated entirely in your own browser. The details you type into it — your name, the rental address, who it is addressed to — are never sent to us and never leave your device unless you choose to email yourself a copy.
• If you ask us to email you a copy, we then receive your first name, your email address, which guide you were on, and the multiple-choice answers you selected. We do not receive the free-text details you entered into the letter.

How we use your information

Your email address is used to send you the copy you asked for and to communicate with you about LucidLaw. The multiple-choice answers are used in aggregate, to understand which legal problems people most need help with and to prioritise what we build. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We do not use anything you tell us through a guide tool to make judgements about you, and we do not pass it to any landlord, agent, lawyer or other third party.

Data storage

Form submissions are received through Netlify Forms and stored securely there and in our email platform. All data is handled in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at privacy@lucidlaw.com.au. We will respond within 5 business days.

Contact

For privacy enquiries: privacy@lucidlaw.com.au

This Privacy Policy will be updated as the platform develops. Last updated August 2026.